To keep the IUanyWare environment up to date, applications are frequently added, modified, or moved to a new location within the environment.

If one or more applications are missing from your menu of previously selected applications, or you cannot launch an application, refresh Citrix Workspace app/Receiver:

Method 1

1. In the FAVORITES tab, click Details next to the application that will not open. Click Remove.
2. Go to the APPS or DESKTOPS tab, and find the desired application. Click Details, and then click Add to Favorites.

Method 2

1. Click the drop-down next to your name in the upper-right corner of the menu.
2. Click Refresh Apps.

Method 3

1. Click the drop-down next to your name in the upper-right corner of the menu, and then log off.
2. In the Windows system tray, right-click the Workspace/Receiver icon and click Exit.
3. Run a Windows search for Workspace or Receiver to reopen Citrix Workspace app/Receiver, entering your login credentials if prompted.

Citrix Receiver App Not Launching

Method 4

1. Right-click the Workspace/Receiver icon in the system tray.
2. Click Advanced Preferences.
3. Click Reset Citrix Workspace or Reset Citrix Receiver. Be aware that you may lose all favorites configured on this device, and you will lose all settings configured on the app.
4. Click Yes, Reset Citrix Workspace or Yes, Reset Citrix Receiver, and then click OK.
5. If the 'Add Account' prompt appears, type https://storefront.iuanyware.iu.edu. Click Add.
6. On the login screen, enter your IU username and passphrase, and complete a Two-step Login (Duo). You may be prompted to log in twice; you won't need to use Duo for the second login if your first Duo login was successful.
7. Select either the DESKTOPS or APPS tab, and launch the app of your choice.

Method 5

Citrix Receiver App Opens With Black Window

The Citrix Workspace app allows for secure, unified access to all of your SaaS apps, web apps, virtual apps, files, and desktops. If your company uses Citrix, simply login with your company credentials to access all of the resources you need to be productive from anywhere.

The Citrix infrastructure is notoriously complex. Determining the cause of a seemingly simple issue can take a great deal of time. Outdated Version of Citrix Receiver. Sometimes the problem can be as simple as having an outdated version of Citrix Receiver. This can be avoided by making sure all users have the latest version. Note: The common file path to the Citrix Receiver application below is C: Program Files (x86) Citrix ICA Client wfcrun32.exe Windows 7. Click on the Windows Start button to open the Start menu; On the right side of the menu, click Default Programs; Click the second option, 'Associate a file type or protocol with a program'. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization’s Citrix deployment. Citrix Workspace app is built on Citrix Receiver technology, and is fully backward compatible with all Citrix solutions. Find the latest releases here. Refresh Citrix Receiver applications. Click on the drop-down next to your name in the upper-right corner of the menu, and click Refresh Apps. Allocate full permissions to the user count being used.

1. Right-click the Workspace/Receiver icon in the system tray.
2. Click Advanced Preferences. In the 'About' section, take note of the version.
3. In a browser, go to receiver.citrix.com, and then click Download for Windows. The latest available version of Citrix Workspace app will be specified. Compare your version; if the online version is a later one, download and install the new version. To test a different version of Citrix Workspace app, see Citrix Workspace app. To test an application with a different version of the Receiver, see Citrix Receiver.